- - Covers repair or replacement for hardware issues onlyOnsite support after scripted remote diagnosis
- - Business Hours only phone support (not including support for Software related issues)
Upgrade from 1Y Collect & Return to 4Y Basic Onsite
Dell’s base warranty covers repair or replacement for manufacturing defects only and does not include support for software-related issues. Basic service provides telephone (online chat (where available) and e-mail) hardware troubleshooting during local business hours, excluding local national holidays. During the telephone-based troubleshooting, the Dell Technician will determine if an onsite service technician is required.
Dell recommends ProSupport for PCs - your customers need more than a basic warranty service to keep their employees happy and productive. ProSupport Suite for PCs combines 24x7 (including holidays) non-scripted direct access to in-region IT experts and Next Business Day onsite reapirs. AI-driven, intelligent support that allows businesses to stay ahead of IT issues and employee frustration.
*Response times may vary by country and location. Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details.
DELL 1Y Coll&Rtn to 4Y Basic Onsite, 4 year(s), 8x5
DELL 1Y Coll&Rtn to 4Y Basic Onsite. Number of years: 4 year(s), Service time (hours x days): 8x5